Last updated 10 November 2026
Terms of service
The agreement between your pharmacy and DawaPoints, in plain words. By creating an account you accept these terms.
1. What you get
DawaPoints is pharmacy software you use in a web browser and on your tills: the counter, stock, dispensing, reports and the features of the plan you choose. We keep it running, back it up and update it at no extra cost.
It is built only for pharmacies and chemists that sell to patients.
2. Trial
A new pharmacy gets 14 days with every Premium feature, without payment details. When the trial ends without a payment, the account becomes view-only (see section 4). Choosing a plan during the trial keeps the trial days you have left.
3. Plans, billing and payment
- Prices are in Kenyan shillings and shown on the pricing page and in Plan & billing.
- You pay monthly, or yearly for 10 months and use the service for 12.
- There is no automatic charge. Before each renewal we issue an invoice; you pay it by M-Pesa prompt or by Paybill with your account code.
- Upgrades take effect at once; you pay only the difference for the paid time left, including a period paid in advance (prorated by days). Downgrades and add-on removals take effect when the paid period ends, also when the next period is paid early. Payments are not refunded for a period already started.
- The Your Brand setup fee is one-off and covers the setup work described on the pricing page. Domain registration is billed at cost.
- We are not VAT registered: no VAT is added and invoices say so.
4. If you do not renew
Nothing is deleted when a payment is late. This is what works, and when:
| State | When | What works |
|---|---|---|
| Trial | 14 days from signup | Everything, with Premium features. |
| Paid | Your paid period | Everything in your plan. A renewal invoice appears 7 days before the end. |
| Grace | Day 0 to day 7 after the paid period ends | Everything still works. A banner asks you to pay. (A trial that ends has no grace days.) |
| View-only | Day 7 to day 30 | Sign in, view, print and download receipts, invoices and reports, export your data, pay. No new sales, receiving or edits. Sales a till made offline before the cut-off still upload. |
| Paused | Day 30 to day 90 | Sign in, billing, export your data and change your password. Your data is kept. |
| Due for deletion | After day 90 | We contact you before deleting anything. Deletion is done by a person, never automatically. |
Paying at any point unlocks everything within seconds.
5. Your data is yours
Everything you put in (products, stock, sales, patients, staff) belongs to your pharmacy. You can export it as CSV at any time, in every state above, from Settings › Export my data. When you close your account, or after the retention period, we delete it on request or as described in section 4, after telling you first.
6. Acceptable use
- Use the service only for lawful pharmacy business, under your PPB licence.
- Keep sign-ins personal; each person who works with the system gets their own login.
- Do not try to reach another pharmacy's data, break the service, or resell it.
- You are responsible for what your staff record and for the prices you charge.
7. Support
Support is by WhatsApp and phone, Mon–Sat 8:00–18:00 EAT. Priority support (on Premium and Your Brand, or as an add-on) is answered first. With your consent, given in Settings › Support access for a limited time, our support staff can sign in to your pharmacy to help. You can withdraw it at any time.
8. Availability and changes
We aim to keep the service available at all times and announce planned maintenance. The tills keep selling offline when the connection or the service is down. We may improve the service; we will not remove a feature you pay for during a paid period. Price changes apply from your next renewal after at least 30 days' notice.
9. Liability
The service helps you run your pharmacy; clinical and legal decisions remain yours. Our total liability for any claim is limited to what you paid us in the 12 months before it.
10. Contact
Questions about these terms: WhatsApp us during support hours or write to the email on your invoice.